Jom999 is fully committed to protecting your privacy and personal data. This document transparently explains how we collect, use, and safeguard your information.
This Privacy Policy applies to all users of the jom999 platform, including the website jom999.win and our official mobile app. By using our platform, you agree to the data protection practices described in this document.
At jom999, your privacy is more than a legal obligation — it is a core value we uphold. We understand that your trust in us depends greatly on how we handle the personal information you share while using our platform.
This Privacy Policy is written in clear, plain language so you know exactly what happens to your data — no confusing terms, no hidden clauses. We believe transparency is the foundation of a healthy relationship between a platform and its users.
Jom999 practices stringent data protection in line with international standards. Our security team monitors systems around the clock to ensure your information is always protected against unauthorized access, loss, or misuse.
If you have any questions about how we handle your data after reading this policy, don't hesitate to contact our support team — we're happy to explain further.
We only collect information that is strictly necessary to provide you with a safe, seamless, and high-quality service. The following are the categories of information we collect:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, ID card number | KYC verification & fraud prevention |
| Contact Information | Phone number, email address | Account communications & notifications |
| Financial Information | Bank name, account number (partial), e-wallet | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Security & platform improvements |
| Activity Data | Game history, login timestamps, betting preferences | Experience personalization & compliance |
| Support Data | Chat records, complaints, feedback | Customer service improvement |
Important Note: jom999 does not store full credit card numbers or sensitive payment information on our servers. All financial transactions are processed through certified, secure payment gateways.
In addition to information you provide directly, we also collect data automatically through technologies such as cookies and server log files when you browse our platform. This data is used solely to enhance security and user experience.
Every piece of information we collect has a clear and legitimate purpose. jom999 uses your data for the following purposes:
We will not use your data for any third-party marketing purposes without your explicit consent. Every marketing communication we send will include an option to unsubscribe at any time.
Jom999 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. This is our absolute commitment to every member.
However, in certain limited situations, we may share your information with:
Jom999 will never ask you to share your account password or PIN via email, chat, or phone. If anyone claims to be a jom999 representative and requests such information, please report it to our security team immediately.
Protecting your data from cyber threats is our highest priority. jom999 continuously invests in top-tier security infrastructure to keep your information safe at all times.
Security measures we implement include:
While we take all reasonable steps to protect your data, no online system can guarantee absolute 100% security. We encourage you to also play your part in keeping your account secure by using a strong, unique password and enabling two-factor authentication.
The jom999 platform uses cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small text files stored on your device that help us recognize you on future visits.
Types of cookies we use:
You can manage or block cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of our platform.
As a jom999 member, you have important rights regarding your personal data. We fully respect and support the exercise of these rights:
Jom999 recognizes and respects the privacy rights of every member. Contact us to exercise any of the following rights.
You have the right to request a copy of all personal data we hold about you at any time.
If your data is inaccurate or outdated, you may request a correction promptly.
You may request the deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
In certain circumstances, you may request that we temporarily restrict the processing of your data.
Jom999 retains your personal data for as long as your account is active or as long as necessary to provide services to you. We also retain certain data for longer periods when required by law or for legitimate dispute resolution purposes.
Our data retention period guidelines:
Once the retention period expires, your data will be securely deleted or anonymized using approved procedures so it can no longer be associated with you.
The jom999 platform may contain references to payment provider services or technology partners that have their own privacy policies. jom999 is not responsible for the privacy practices or content of those third-party websites or services.
We encourage you to read the privacy policy of each third-party service you use in connection with transactions on our platform. Their choices and acceptance of terms are beyond our control.
Payment providers partnered with jom999 are legitimate institutions holding recognized security certifications. Your financial information is handled directly by them using the highest industry security standards.
Jom999 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. We will notify you of any significant changes via a prominent notice on the platform or by email to registered members.
The "Last Updated" date at the top of this document will be revised whenever any amendments are made. We encourage you to review this page periodically to stay informed about how we protect your information.
Your continued use of the jom999 platform after any amendments to this Privacy Policy take effect will be considered your acceptance of the updated terms.
If you have any questions, concerns, or wish to exercise your privacy rights, the jom999 data protection team is here to help:
We are committed to responding to all privacy-related inquiries within 3 business days. For cases requiring deeper investigation, we will keep you updated on progress within 14 business days.
All data transmitted between your device and our servers is protected by 128-bit SSL encryption — the same standard used by the world's leading banks.
Our identity verification process ensures every member is a verified individual. This protects all users from identity fraud and unlawful activity.
We have never and will never sell your personal data to advertisers or third parties. Your data is used solely to enhance your experience at jom999.
Our platform undergoes regular security audits by accredited independent audit firms to ensure data protection standards consistently align with industry best practices.
Through the jom999 mobile app, you can easily monitor account activity, manage privacy settings, and receive real-time security alerts.
Our support team, specially trained in data privacy matters, is ready to help you exercise your privacy rights easily and without unnecessary red tape.