Jom999 believes that the best entertainment is entertainment done responsibly. We provide a variety of tools and resources to ensure your gaming experience remains enjoyable, safe, and within healthy boundaries.
To every member who plays with us
At jom999, online gaming is a form of entertainment — much like watching a movie or going out for a family dinner. It should be fun, relaxing, and stress-free. That is why we built this platform not only for enjoyment, but also with a clear commitment to the well-being of every member.
We understand that for a small number of people, gambling can become more than just entertainment. Problem gambling can have a significant impact on a person's finances, family relationships, and mental health. That is why jom999 has never taken this issue lightly — we invest in tools, staff training, and policies that proactively protect our members.
This page serves as a comprehensive guide to help you understand responsible gaming practices, recognise warning signs, and learn what help is available. Whether you are a new player or a long-standing member, this information is relevant and important for everyone.
Remember — winning is not the primary goal. The primary purpose is to relax, have fun, and enjoy an entertaining experience. If that sense of enjoyment fades and is replaced by stress or anxiety, it is time to take a step back and reassess how you are playing.
Key Facts: Responsible gambling means playing with money you can afford to lose, not money set aside for daily needs such as rent, food, or bills.
Set a Budget: Before playing, decide on the maximum amount you are comfortable spending on entertainment for that session. Once that limit is reached, stop — no matter what.
Never try to chase your losses by wagering more. This is one of the most dangerous habits in gambling and can lead to serious problems.
Jom999 provides a range of self-control tools that you can activate at any time directly through your account — free of charge and with no conditions.
Set the maximum deposit amount allowed within a daily, weekly, or monthly period. Once the limit is set, our system will automatically reject any deposit that exceeds that amount.
Set how long you wish to play each session. Our platform will send you a reminder when your time limit is nearly reached and will automatically log you out when the time is up.
Need a break from the platform for a few days? Activate cool-off mode for 24 hours up to 30 days. During this period, you will not be able to log in or make any deposits.
For those who need a longer period, the self-exclusion option allows you to fully close access to your account for a minimum of 6 months up to permanently.
Set the maximum loss amount you are comfortable with for a given period. When the loss limit is reached, your account will be restricted from placing any wagers until the next period begins.
Receive automatic notifications when you play beyond a set duration, approach your deposit limit, or display unusual gameplay patterns — all to keep you informed and in control.
All these tools can be activated directly through your account settings or by contacting our support team 24/7.
Problem gambling rarely happens overnight. It develops gradually, and many people do not realise their true situation until it has significantly affected their daily lives. Recognising the early signs is the most important step towards getting help in time.
Here are some warning signs to watch for in yourself or someone you care about:
Using borrowed money, credit, or emergency savings to make a deposit is a very serious sign that requires immediate attention.
Continuing to play after a loss in hopes of winning back money already lost — this pattern is known as "chasing losses" and is extremely dangerous.
Gambling starts to take priority over your daily responsibilities, family relationships, or work performance.
Feeling uncomfortable, restless, or low when you cannot access the gambling platform is a sign of dependency that needs to be addressed.
Answer the following questions honestly. If you answer "Yes" to 3 or more questions, we encourage you to reach out to our support team or seek professional help.
Have you ever kept your gambling activity secret from family or friends?
Have you ever gambled with money that was meant for other needs, such as bills, rent, or food?
Have you ever tried to stop playing but failed, even after making a firm decision to do so?
Do you need to wager increasingly larger amounts to feel the same level of excitement or satisfaction?
Has gambling ever caused problems in your relationship with your partner, family, or colleagues?
Do you frequently think about gambling — planning your next session or figuring out how to get money to play?
This assessment is not a medical diagnosis. It is intended as a preliminary guide only. For a more accurate evaluation, please consult a qualified mental health professional or counsellor.
Activating self-control tools at jom999 is simple and only takes a few minutes. Follow these steps:
Access your jom999 account through our official website or mobile app.
Click the profile icon in the top right corner and select "Settings" or "Game Controls".
Select from the available control tools — deposit limits, time limits, cool-off breaks, or self-exclusion.
Enter your desired limit amount and confirm your selection. Changes to a stricter limit take effect immediately.
If you need additional assistance or wish to activate a permanent self-exclusion, contact our support team 24/7 via live chat.
Jom999 does more than provide control tools — we also enforce robust platform-level protection policies to ensure a safe gaming environment for all users.
Strict Age Verification: Every new registration goes through a thorough age verification process. Anyone found to be under 18 will have their registration rejected and their account terminated immediately, without exception. This is not merely a policy — it is our moral responsibility.
No Marketing to At-Risk Individuals: jom999 does not send promotions or offers to members who have activated self-control limits, are in a cool-off period, or have previously applied for self-exclusion. Our system automatically excludes these users from all marketing communications.
Staff Training: All jom999 customer support staff undergo specialised training to identify and handle problem gaming cases. They are trained to approach these sensitive situations with empathy and professionalism.
Gaming Pattern Monitoring: Our system continuously monitors gameplay patterns to identify behaviour that may indicate problem gambling. If an abnormal pattern is detected, our team will proactively reach out to the member concerned to offer assistance.
Important: Once self-exclusion is activated, the processing time is 24 hours. During this period, please refrain from making any deposits or placing wagers. Self-exclusion decisions are final for the duration specified.